FAQs

How Do I Send My Instrument In For Repair and Get A Loaner Instrument?

Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do: 1. Call us at 1-800-382-1099 to let us know that your instrument needs service. We’ll arrange for a loaner to be sent to your school so your student isn’t without an instrument for class. TIP: You’ll need to keep your mouthpiece, bow, reeds, and cleaning items with you so that you’ll have them to use with the loaner until your instrument is returned to you. 2. Our District Manager will bring the loaner with him on his next visit to your school. He will also pick up your instrument and bring it back to the store for servicing. Most of the time your instrument will be returned to you the following week. TIP: Make sure you take your mouthpiece, bow, reeds, and cleaning supplies out of the loaner and put them back i your original case once your instrument has returned to your school.

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Need to rent a school band or orchestra instrument? We’re here to help!

It’s the beginning of August. The sun is shining, the wind is warm, it’s the height of summer. In Indiana, school is starting. For many students, this means that English, math, biology, history come roaring back from the long summer. For a growing number of students, this also means the beginning of the musician’s journey! At Paige’s Music, we have partnered with many schools throughout the state to become the supplier of school band and orchestra instruments. For many families, the easiest option is to rent. Renting with Paige’s Music is a great opportunity to participate in music-making. We make rental easy and convenient and provide you with peace of mind. All of our band and orchestra rentals include free repair and replacement, free deliveries and pick-up, exchange, return, and early purchase discount options. We have several convenient options for renting an instrument on our Debut Rental plan.

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School Is Ending – Should I Return My Instrument to Paige’s Music

As we near the end of the school year, one of the questions on a band parent’s mind is, “What do we do with my student’s instrument?” There are a couple of answers to this, but we can help you answer them. First, you need to find out if your student plans to play again next year. If the answer to this is “yes” then you don’t need to do anything. Your student will bring the instrument home on the last day of school. This will give them the ability to play it all summer long. There are many online resources that they can utilize to make their playing even better while they are at home. The best part about it is that you student will be able to play whatever music they choose and they will go back in the fall an even better player than they were at the end of May. If your student has decided that they are not going to participate in the music program next year, we make getting their instrument back to use easy as well. Here is a video that explains exactly how to get it back to us.   If you have

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What Are The Advantages of an Advanced Trombone? – FAQs

Currently, Paige’s Music offers a variety of professional-level trombones, including models from Bach, Conn, and Yamaha. All of these horns feature thicker brass, a large bore, and professional level-craftsmanship. These trombones also feature an F-Attachment. F-Attachment The F Attachment allows for greater flexibility in how to approach the lower ranges of the trombone. While a standard tenor trombone can only go to E under the staff and the lower pedal tone series, F attachment provides a bridge to the pedal range. In addition to providing this extended range, the F-Attachment also allows the performer greater flexibility in approaching technical passages in when moving the slide long distances is not always practical. F-attachments come configured in two different ways: a closed wrap and an open wrap. This concerns the physical shape of the tubing. A closed wrap coils around itself while an open wrap features long, straight tubing shaped like the slide. One of the main differences between a closed wrap and an open wrap is clarity. As the name suggests, an open wrap tends to be clearer and more resonant than a closed wrap. A closed wrap doesn’t offer quite the same clarity as an open wrap, but it takes

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Which Instrument Is Right For My Student? – FAQs

Beginner band season is right around the corner! As we prepare for the summer time rush, we begin to hear a lot of concerns from parents regarding which instrument their student should choose. Since many are first-time band parents, there are many questions regarding how to choose an instrument their child is going to enjoy learning while not being so difficult the student becomes discouraged. We at Paige’s are here to say, “Fear not!” We can give you a few helpful tips to quell your worries. 1. First things first – Try them out! Like many aspects of playing any musical instrument, one of the best ways to find how you like something is to is get it physically in your hands. Several of our schools in Indiana have try-out periods during the 5th grade year where Paige’s will deliver a test set with at least one of every instrument we sell or rent. Typically, the student will get a chance to try the instruments during class with a teacher to get a sense of what each instrument sounds and feels like. If your student is still not sure of a definite instrument or did not get a chance to

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The Who, What, Where, When and Why of Private Lessons

You have probably at some point heard your student’s teacher, a Paige’s Music sales rep, or even your student mention taking private lessons. There are many factors to consider when deciding upon private lessons and a private lessons teacher. The goal of this article is to help you make an educated decision when it comes to private lessons. First, you might be wondering, who are private lessons instructors? Private lessons teachers are typically professionally trained musicians who are proficient at one or more instruments. Anyone who is skillful, has a good knowledge of music theory as well as basic teaching methods can become a private instructor. These individuals often teach students ranging from beginner to advanced skill levels. Next, what do private instructors do? As you can almost certainly assume private instructors provide a one-on-one teaching environment for a student. More specifically, they can focus on playing technique, tonal quality, precise excerpts or music the student might be playing in class or even individual solo pieces for contest. They are able to provide direct and immediate feedback to the student helping them implement the best overall performance standards. There are a few places where you can inquire about finding a

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Should My Bridge Look Like This? – FAQs

Your bridge is an important component on your stringed instrument.  It is critically important to the sound, and playability.  It is a beautiful thing when it is right and an obstacle when it is not.  A warped bridge is not correct.  Even a slight warp will cause intonation problems.  The front of the bridge gives the impression of a lean toward the tailpiece.  It is shaped this way to give it the correct thickness, weight and to add to the beauty of the instrument. The back of the bridge should be perpendicular to the top of the instrument.   The bridge can become warped over time, mostly due to the pressure of the strings and the drag of the strings across the bridge when tuning.  It is important to pull the bridge back into the correct position after tuning.  This is especially important when you change strings or when the strings have come completely loose, but straightness should be checked frequently and corrected when it has been pulled out of place. Straightening a warped bridge is possible up to a point.  A very warped bridge will need to be replaced.  It is preferable to learn how to pull the bridge

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Should I Lubricate The Tenon Joint On My Woodwind Instrument – FAQs

One of the questions we get quite frequently is “Should I lubricate the tenon joints on my woodwind instrument?” If the tenon joint has a cork then YES it should be lubricated with cork grease. Just a small amount will do from time to time. Too much can cause the cork to fail. (most clarinets, some piccolos and flutes, oboes) If there is no cork and therefore is metal to metal then it should NOT be lubricated. Then tenons are designed to be a slip fit and work without lubrication. They sometimes become damaged, out of round or just become worn and need to be properly re-fit. If you try and use lubrication it will eventually pick up some dirt or a metal fragment and when you put it together can cause serious damage to the tenon. They do need to be cleaned off from time to time by just wiping them off with a clean cloth. If you experience a problem with this type of tenon you need to send it in for repair. (saxophones, bass clarinets, flutes, piccolos)

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Do You Have Back-To-School Hours? – FAQs

Back-to-school season is upon us and it always brings up the question of our store hours during the months of August and September. We don’t have extended hours during back-to-school season, however, we do make some staff adjustments during this time.  We’ll have extra people in-store both during the week and on the weekends to serve our customers more efficiently.  It’s a very busy time at Paige’s but we’re prepared to serve you as fast as we can so the music making can begin smoothly. Our normal store hours are: Monday – Friday: 10am – 6pm Saturday: 10am – 4pm Sunday: Closed If you don’t have time to make it to the store, you can always take care of your rental instrument by visiting our website.  You can read all about our online rental on our post from a couple of weeks ago.  It tells all about our Debut Rental Plan and how you can access it from pretty much any device. As always, if you have any questions you can contact us by email at [email protected] or by phone at 1-800-382-1099.  

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Do I Have To Visit Your Store To Rent An Instrument For My Student? – FAQs

We’re back with a very timely Frequently Asked Question: Do I have to come to your store to rent an instrument for my student? The answer is no, you do not. You can visit our website at www.paigesmusic.com and click on the graphic at the top that says: Click Here to Rent Online.  It’s red and hard to miss! (See above)  Go ahead, give it a try. You can complete the entire process on this page with pretty much any modern device (iOS, Android, phone, tablet, etc.) We’ll deliver your student’s instrument the next time we visit your school, ship it to your home via UPS, or you can schedule a time to pick it up at our store. Back to school time is right around the corner, so now is a good time to take care of your instrument rental for the upcoming school year. As always, if you have any questions, please contact us by phone at 1-800-382-1099 or by email at [email protected].

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School Is Ending – What Do I Do With My Instrument?

As we near the end of the school year, one of the questions on a band parent’s mind is, “What do we do with my student’s instrument?” There are a couple of answers to this, but we can help you answer them. First, you need to find out if your student plans to play again next year. If the answer to this is “yes” then you don’t need to do anything. Your student will bring the instrument home on the last day of school. This will give them the ability to play it all summer long. There are many online resources that they can utilize to make their playing even better while they are at home. The best part about it is that you student will be able to play whatever music they choose and they will go back in the fall an even better player than they were at the end of May. If your student has decided that they are not going to participate in the music program next year, we make getting their instrument back to use easy as well. Here is a video that explains exactly how to get it back to us. And as always, if

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Do You Do Instrument Appraisals? – FAQs

We often get asked if we do appraisals on wind and percussion isntruments. We don’t have a certified appraiser on our staff, but we can give you some information that might help you out. Popular Brands and Models The closest unofficial appraisal we can do is on a brand and model that we currently carry. We would ask that you either bring the instrument to our store or send it in with one of our District Managers on their weekly visit. We would then have our repair staff evaluate what kind of repairs it would need (if any) and then we could tell you what we would sell that instrument for if it were part of our inventory. This process would give you a market value of what the asking price might be for your instrument if you were to try and sell it on your own. Brands and Models We Don’t Carry If your instrument isn’t a brand and model that we carry, then we could still have our repair shop evaluate it for repairs, which is always good to know when selling an instrument. However, we would have a harder time giving you a good idea of an

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Can I Payoff My Instrument Rental? – FAQs

Did you get some cash for Christmas and want to put it to good use? You could pay off your instrument rental contract early and save! If you choose, you may pay off your instrument balance in full and save 40% off your remaining balance. You can do this at anytime during your contract. There is no penalty for paying your instrument off early. To do this, please call our accounting office at 1-800-382-1099. You can also complete this process online. Please refer to this earlier post that explains how to make a payment on our website. As always, please give us a call if you have any questions.

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What Are The Benefits Of A Better Instrument? – FAQs

Gift giving season is here and the perfect gift for your musician just might be a more advanced or, "step-up", instrument. Watch the video below as our Retail Staff shares a few thoughs on why a more advanced instrument might be beneficial to your student. If this sounds like a great idea, then you should check out our Premier Rental Program. The Premier Rental Program is an easy, affordable way to transition your student from a beginner instrument to one that will support their rapidly-increasing skills as a musician. If you have any further questions about this or anything else, please contact us for more information.

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How Far Ahead Do I Need To Call To Have An Order Delivered To School? – FAQs

We’ve talked before about how to order supplies from us and get them delivered free to your school. However, we failed to mention how far ahead of time you need to contact us to ensure the quickest delivery. The deadline for each school is a certain day and time. You can find that information on our delivery page. Generally we need to receive the order the night before we visit your school. However, there are a few schools where we need a couple of days notice to ensure delivery. To be safe, be sure to visit our delivery page and use the drop down menu to select your school. The video below shows how to use the school delivery tool on our delivery page. As always, please give us a call for more information.

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Do You Give Private Lessons At Your Store? – FAQs

Another question we get a lot is "do you give private lessons at your store?" The short answer is, no we do not. However, we do have a list of local teachers on our website. Each listing includes the area of the city and a zip code that helps show where each private teacher is located. Take a look at our private teacher list by clicking on this link. If you’re looking for string teachers, you should check out the private teacher maps on the Encore Orchestral Strings website. As always, if you have any questions please contact us at 1-800-382-1099.

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How Do I Send My Instrument In For Repair – FAQs

Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do: 1. Call us at 1-800-382-1099 to let us know that your instrument needs service. We’ll arrange for a loaner to be sent to your school so your student isn’t without an instrument for class. TIP: You’ll need to keep your mouthpiece, bow, reeds, and cleaning items with you so that you’ll have them to use with the loaner until your instrument is returned to you. 2. Our District Manager will bring the loaner with him on his next visit to your school. He will also pick up your instrument and bring it back to the store for servicing. Most of the time your instrument will be returned to you the following week. TIP: Make sure you take your mouthpiece, bow, reeds, and cleaning supplies out of the loaner and put them back i your original case once your instrument has returned to your school. You can also do this online. 1. Go to our website at www.paigesmusic.com 2. Scroll down and click on “Service Request”   3. Fill in the form and click on the blue “Submit” button   TIP: If you fill

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How Do I Order Supplies And Have Them Delivered To My School? – FAQs

Another frequently asked question is – How do I order supplies and have them sent to my school? We have 2 options and neither one requires you to visit our store. 1. Call the store at 1-800-382-1099. Our Sales Associates will take your order, ask for your school, student name, and payment information. Then the order will be delivered by our District Managers on their next weekly visit to your school. 2. Order online. Browse our online store and add your items to your cart. Our website uses SSL (secure sockets layer) encryption to allow you to shop our site with confidence. And, we go through a site vulnerability scan several times a year which is verified by SecurityMetrics. When you’re ready to checkout, sign in with the username and password that we sent to you when you first signed up for a rental instrument. Note: If you have a rental instrument from us already, please use the username and password that was automatically generated for you by our system. We provided those credentials to you in a letter just after you recieved your instrument. If you have discarded or misplaced that information, please call us at 1-800-382-1099 and we’ll

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Do You Sell Books? – FAQs

Another popular question we receive is "Do you sell books?" We do not sell sheet music or books. However, Paige’s Music is a proud partner with J.W.Pepper, one of the nations leading printed music retailers. We share a building with their Indianapolis location and refer all of our customers to them. They share the same hours of operation as our main showroom and also offer FREE deliveries to our account schools through our convenient weekly visits by our District Managers. To place an order or inquire about sheet music and books, click on the logo below or give them a call at the numbers listed.

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Do You Have More Than One Location? – FAQs

It’s time for another frequently asked question. This time it’s “Do you have more than one location?” Paige’s Music has one location: 5282 E 65th Street Indianapolis, IN 46220 [MAP] [Look Inside] 1-800-382-1099 Store hours are Monday-Friday: 10-6, Saturday: 10-4, Sunday: Closed. We also have a website located at www.paigesmusic.com that can handle most of the transactions you can do in the store. Some things, like getting your instrument serviced, can only be completed in our facility. However, we have a couple of other ways for you to get your musical instrument needs taken care of. Paige’s Music District Managers – We Bring The Store To You We have 7 different District Managers that call on a particular set of schools each week. They divide their "routes" by the days of the week. Each District Manager has a set of schools he visits on Monday, a different set on Tuesday, a different set on Wednesday, and so on. That means we’re visiting your school at least one time each week. You can find which day we’re at your school by visiting our school delivery page. Whether you need an instrument repaired, are in need of accessories, or purchasing/renting a new

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