How Do I Get My Instrument Repaired? – FAQ
Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do:
Aug 13, 2019
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Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do:
It’s that time of year….you’ve played your final concert of the year, marching band doesn’t start for a while, and school is out for the summer. Time to recharge and refresh. And now is the perfect time to send in your instrument for a little refreshing as well! We recommend that you send your instrument in for a check-up at least 2 times a year to keep it in proper playing condition. And what better time to do that then during summer break while you may have some down time. And if you need a loaner to use while we have your instrument, we have you covered.* Bring your instrument by our store M-F 10-6 and Sat. 10-4, or give us a call to see if we have visits scheduled for your school over the summer. Have questions? Call us at 1.577.3415 or drop us an email at [email protected]. Enjoy your time off and don’t forget to practice! *Loaner instruments guaranteed for all active rentals and service policies only. Loaners for general repair customers dependent upon our loaner instrument inventory.
Ever wonder what goes on “behind the scenes” when your instrument needs repaired? We recently updated our video highlighting our experienced staff, cutting edge tools and advanced machinery. When your instrument needs repair, Paige’s Music has the premier repair facility in the state ready and waiting to get your instrument back up and playing. Woodwind , brass, percussion, and string instruments are all covered in our state of the art facility. Watch the video above to take a tour of our shop, and see why our repair facility offers the best repairs at the best prices in Indiana.
Every once in a while, we get in repairs that we just have to share. We recently had a trumpet brought in that the customer thought was possibly “beyond repair”. But we assured them that our shop has performed many “miracles” in the past and they might be surprised what we can do. Here is their review after receiving the instrument back…
Last summer we updated the care videos for several of the beginning instruments available on our Debut Rental Program. The original videos were done just before HD became popular, so it was time for a redo. Below is the general care and maintenance video for flute, with instruction given by Erin Nichols of the Indy Flute Shop. Indy Flute Shop is a flute-specialty store owned by Paige’s Music. If you’d like to see the rest of the flute videos, you can view them on our Flute Care & Maintenance page.
We’d like to talk about the basics of tuning your woodwind instrument. While this may seem oversimplified there are some important details about the different families and the instruments within that are important to know. All brass and woodwind instruments are designed around the A440/A442 pitch and can be adjusted higher (sharper) or lower (flatter) to a certain extent. Adjusting too far either way will affect the scale of the instrument and can actually cause playing problems. On this blog we will start with the woodwinds.
All brass instruments come with slides that move. The largest one is the “main tuning slide”. The others are used to tune individual notes. Some may need to be pulled out to make the instrument flatter, others are pushed in to make the instrument sharper. In the case of trombones, not only is there a “main tuning slide” but each note can be tuned by using the hand slide.
It’s not too late, but time is running out. Contest Season is almost here! January through April is a really busy time of year for school music students. Many of the annual contests and festivals happen during this time of the year. These include: Solo & Ensemble Contest Jazz Band Festival Junior/Middle School Organizational Festivals High School Organizational Festivals Your performance level and the success of your organization depend on a properly playing instrument. If your instrument has not been looked over by a technician in the last 6 months you may be overdue. Send your instrument in for proper maintenance to help avoid small problems from turning into something larger at an inappropriate time. It could help you get to the next level during the upcoming contest season. If you’d like to send your instrument in for us to check, we have a step-by-step guide on how to do that right here. As always, please give us a call if you have any questions. 1-800-382-1099
We posted this a few years ago, but this has come up again a few times here recently. So, we thought we’d pass this information along again! CA glue is an ingenious product for certain applications. It is commonly called Super Glue or Krazy Glue, among other labels. For orchestral or any musical instrument, it is dangerous and strictly taboo. A recent violin repair came in with bridge problems. The bridge was “loose” and had been superglued to the top. The result was a poor bond that failed and left a hard mess on the bridge and the violin finish. The bridge had to be replaced. Before this could be done, the CA glue on the finish needed to be removed. This is a tediously complicated and expensive task that is nearly impossible to accomplish without damage to the finish. The bridge is meant to be held in place with string pressure and must not be glued to the top. CA glue, used anywhere on instruments will cause damage that is nearly always permanent, and is unnecessary. Please never, ever use CA glue on your instrument. We also have band instruments come in quite often that have been super
This is a repeat from November of 2016, but always relevant with each new beginning class of students. Please let us know if you need help with a stuck mouthpiece! While at first glance removing a stuck mouthpiece can look fairly simple, it can be anything but. The mouthpiece shank and the receiver both have specific tapers so the mouthpiece fits snug and doesn’t wiggle or leak air while playing. The mouthpiece may be stuck due to damage to the shank or the receiver. It might be dirty or it may have just been jammed on too tight. In any scenario the proper way to remove the stuck mouthpiece without damage is to use a mouthpiece puller. There are many different pullers available on the market but the one we use here is a Bobcat or Accent brand. You adjust the tool, with the screws, so that one side of the puller is pressing against the end of the receiver and the other side is pulling against the bottom of the mouthpiece cup.
Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do: 1. Call us at 1-800-382-1099 to let us know that your instrument needs service. We’ll arrange for a loaner to be sent to your school so your student isn’t without an instrument for class. TIP: You’ll need to keep your mouthpiece, bow, reeds, and cleaning items with you so that you’ll have them to use with the loaner until your instrument is returned to you. 2. See your director to fill out our repair tag. A properly filled out repair tag is of vital importance in processing your repair and getting it back to you in a timely matter. Here are a few things to keep in mind: School name – Just an example: We call on seven schools with the name Lincoln in it. Important to have the complete name. Lincoln JH, Lincoln MS etc. Students name- Important. Especially when last name is different from Parent’s Parent’s name- Vital! When looking up contracts, billing etc. Address – Vital Parent’s email – for contacting with estimates or questions Phone numbers – for contacting with estimates or questions Specific problems – We
Last spring we updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for Baritones and Euphoniums, with instruction given by Britton Watson of our Retail Sales Staff.
Last spring we updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for French horns, with instruction given by Chelsea Whittington of our Retail Sales Staff.
Last spring we updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for trombones, with instruction given by Tucker Woerner of our Retail Sales Staff.
We recently updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for trumpets, with instruction given by Kristina Borders of our Retail Sales Staff.
We recently updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for saxophones, with instruction given by Sam Motter of our Retail Sales Staff.
We recently updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for oboes, with instruction given by Erin Nichols of the Indy Flute Shop.
We recently updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video, with instruction given by Sam Motter of our Retail Sales staff.
We recently updated the care videos for several of the beginning instruments available on our Debut Rental Program. The original videos were done just before HD became popular, so it was time for a redo. Below is the general care and maintenance video for flute, with instruction given by Erin Nichols of the Indy Flute Shop. Indy Flute Shop is a flute-specialty store owned by Paige’s Music. If you’d like to see the rest of the flute videos, you can view them on our Flute Care & Maintenance page.
Has it been a while since your instrument was in for a check-up? If summer is a down time for you and your playing time, then you should send your instrument in for a check-up. We recommend two visits each year to help keep your instrument in proper playing condition and the summer is the perfect time. In fact, schools across the state will be sending in all kinds of school-owned instruments this summer to be cleaned, repaired, and refurbished so that they are ready to go for the next school year. The best way to get your horn serviced during the summer is to bring it to the store. Our District Managers are visiting some schools during the summer, but not all schools and not every week. It’s very sporadic. The safe thing to do is call us first to see if arrangements can be made to drop off a loaner and pick up your instrument. You can call us at 1-800-337-0471. Have a great rest of your summer and don’t forget to practice!